We are based in Edinburgh, Scotland, although we work with collectors around the world.
Do you have any retail premises?
We don’t operate a traditional retail shop, however, that doesn’t mean everything has to happen online. We are always happy to arrange a video call or, where practical, meet in person. If you’re visiting Edinburgh, please also get in touch.
Do I need an account to buy something?
No, anyone can make a purchase from us. Most purchases don’t actually happen through the website – please get in touch to discuss anything you see on our site, or would like help with sourcing.
How can I pay?
Payments can be made by all major Debit and Credit cards, as well as PayPal and direct bank transfer. All card and PayPal payments can be processed directly through our online shop. If you prefer to pay by bank transfer, this can also be arranged.
Do you accept crypto currencies?
Yes. We accept payment in selected cryptocurrencies and stablecoins, including USDT. All cryptocurrency payments are processed via our secure payment gateway, allowing you to pay using an invoice and payment link rather than sending funds directly to a wallet.
Do you offer finance?
Unfortunately, we are currently not authorised to offer finance.
Is my payment secure?
Yes. Card and cryptocurrency payments are processed through secure payment providers and bank transfer details are provided directly by us. If you are ever unsure about payment instructions you have received, please contact us before sending any funds.
Do you charge VAT?
UK VAT is charged on orders with a UK delivery address. No VAT is charged on Goods which are delivered to countries outwith the UK.
Do you ship Internationally?
Yes. Delivery is free to all international locations. Please see our Delivery Policy for full details.
How long will my order take to arrive?
All items have an estimated delivery time noted within the product listing in the shop. We aim to provide as accurate a delivery time as possible and will update you with changes to the delivery time, whether it’s a delay or a faster delivery than expected.
Can I return an item?
In some cases this is possible, however, due to the nature of our service, this may not always be possible. Please see our Returns Policy for full details and exceptions.
What length of warranty is provided?
All purchases come with a manufacturer warranty. This will differ depending on the brand’s policy, however, in most cases, it is at least 2 years.
Do you offer an after-care service or repairs?
We do not offer this in-house, however can advise on your options. It is generally best to return your watch to the manufacturer to service. Please feel free to get in touch to discuss.
How often should I service a watch?
Depending on the brand and movement type, it is recommended to service your watch every 2 – 5 years.
Do you offer a bespoke design service?
In many cases, yes. We work directly with independent watchmakers and manufacturers to develop unique pieces and specific executions for collectors. If you have something in mind, however unusual, please get in touch. We would genuinely love to hear about it and get excited about your ideas.
